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What If Something Is Wrong?

When your order arrives, make sure to inspect the contents. If you have encountered a situation, we are here to assist you in resolving this concern.

No Movement On My Tracking?

The tracking information may not indicate any movement even if your package is in transit because carriers do not always scan packages upon pickup. If it has been at least 7 business days since the tracking information was last updated, please use th

Tracking States Delivered But It's Not Here?

We understand that sometimes the tracking may state the package is delivered, but it is not. In case this happens, we recommend waiting for at least 3 business days, as the package may be delivered later in the day or the following days by a neighbor

Something Is Damaged?

When your order arrives, make sure to inspect the contents. If you have encountered a situation where you suspect some products are damaged in your order, we are here to assist you in resolving this concern. To enable us to initiate the claims proces

Something Is Incorrect?

When your order arrives, make sure to inspect the contents. If you have encountered a situation where you suspect some products are incorrect with your order, we are here to assist you in resolving this concern. To enable us to initiate the claims pr

Something Is Missing?

When your order arrives, make sure to inspect the contents. If you have encountered a situation where you suspect some products are missing from your order, we are here to assist you in resolving this concern. To enable us to initiate the claims proc