When your order arrives, make sure to inspect the contents. If you have encountered a situation, we are here to assist you in resolving this concern.
Typically, this happens before your order is shipped and the shipping labels are handed over to the carrier. The vendor is responsible for printing the labels, but if an error occurs with the package, such as an incorrect weight or service type, befo
The tracking information may not indicate any movement even if your package is in transit because carriers do not always scan packages upon pickup. If it has been at least 7 business days since the tracking information was last updated, please use th
We understand that sometimes the tracking may state the package is delivered, but it is not. In case this happens, we recommend waiting for at least 3 business days, as the package may be delivered later in the day or the following days by a neighbor
Rest assured that our Marketplace team will efficiently handle all warranty claims within 30 days of your order on behalf of the purchasing vendor. After this period, any claims submitted will be promptly forwarded to the vendor's appropriate team to
When your order arrives, make sure to inspect the contents. If you have encountered a situation where you suspect some products are damaged in your order, we are here to assist you in resolving this concern. To enable us to initiate the claims proces
When your order arrives, make sure to inspect the contents. If you have encountered a situation where you suspect some products are incorrect with your order, we are here to assist you in resolving this concern. To enable us to initiate the claims pr
When your order arrives, make sure to inspect the contents. If you have encountered a situation where you suspect some products are missing from your order, we are here to assist you in resolving this concern. To enable us to initiate the claims proc
Kindly take note that we operate as a curated marketplace, offering you the privilege of purchasing products from various brands in a single order. Every brand included in your purchase will ship their products separately, and you will receive specif