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Marketplace Help Center

Find answers to common questions, troubleshoot problems, and discover valuable resources to enhance your interaction with our products and services.

How can I contact someone?

How do I checkout and pay for my order?

How can I unsubscribe?

How Do I Get A Discount Code?

I Receive A Discount Code And Is Not Working?

Discounts

How can I check all my orders placed?

How can I reset my password?

How do I sign up for emails or text alerts?

My Account

How do I suggest products for consideration?

I can't find the items I saw before?

Item states sold out, Will it be restocked?

How do I know when a brand is leaving or upcoming?

What is an orderable quantity limit?

Products

What Is Shop Pay?

Check out with Shop Pay

Shop Pay Installments

Shop Pay Account Update

Shop Pay

What is 40 Boxes?

What is Shop Tam Fam?

What is ABC Secret Savings?

What is Woman’s World?

Why does my Order Confirmation, Tracking, or Customer Service Inquiries come from help@40boxes.com?

What Is This Marketplace?

General Questions

Do you offer gift request?

How do I receive free shipping?

Can I ship to multiple locations?

How long will it take for my order to ship and arrive?

What shipping carriers do you use?

May I ship to a Post Office Box?

May I ship an order outside of the United States?

What is Route Package Protection?

How Does Route Package Protection Work?

When Should I File a Claim with Route Package Protection?

How Do I File a Claim for my Lost, Damaged, or Stolen Order with Route Package Protection?

How Does Route Package Protection Process Refunds or Reorders?

How can I track my order with Route Package Protection?

What if My Order Arrives Damaged with Route Package Protection??

What if My Order Never Arrives or is Stolen with Route Package Protection?

What are Route Package Protection Terms and Conditions?

Is Route Package Protection a Licensed Insurance Company?

Route Package Protection

Fulfillment/Shipping Questions

Can I change/cancel my order after it has been placed?

Can I remove Route Package Protection Insurance from my order?

I Forgot To Apply My Discount Code

What should I do if my billing address is incorrect when placing an order?

How can I update the shipping address on my order if it is incorrect?

Order Updates

What is the return policy?

Can I exchange an item on my order?

I started the returns process before but forgot to print the shipping label.

Do I need a return label for each brand on my order?

What if I don't have a printer?

When can I expect my return refund?

Return Policy for Beauty & Skincare Products

Return Policy for Over Weight Products

Return Policy

My shipment shows cancelled

No Movement On My Tracking?

Tracking States Delivered But It's Not Here?

How can I claim my warranty?

Something Is Damaged?

Something Is Incorrect?

Something Is Missing?

I received only one item, but my order had multiple items.

What If Something Is Wrong?

Order & Return Questions

Answers to any general questions you may have about 40 Boxes or Shop Tam Fam!

Common inquiries about shipping, delivery, and courier services

A list of our return and replacement policies.

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General Questions

Fulfillment/Shipping Questions

Order & Return Questions