Tracking States Delivered But It's Not Here?Updated a year ago

We understand that sometimes the tracking may state the package is delivered, but it is not. In case this happens, we recommend waiting for at least 3 business days, as the package may be delivered later in the day or the following days by a neighbor who accidentally received it.

If the package still hasn't arrived at your confirmed address within 3 business days of the delivery date mentioned in the tracking information, Please use the link provided to begin the claims process.

We assure you that we will work diligently to address your concern and provide a satisfactory resolution. Thank you for your understanding and cooperation.