Tracking States Delivered But It's Not Here?Updated a month ago
We understand that sometimes the tracking may state the package is delivered, but it is not. In case this happens, we recommend waiting for at least 3 business days, as the package may be delivered later in the day or the following days by a neighbor who accidentally received it.
If the package still hasn't arrived at your confirmed address within 3 business days of the delivery date mentioned in the tracking information, please contact us. We assure you that we will work diligently to address your concern and provide a satisfactory resolution. Thank you for your understanding and cooperation.
To submit a claim on your behalf to the vendor, please contact us:
- Submit a request through our Contact Form
- Click "Report Issue" from the same page
- Email us at [email protected]
- Start a live chat by clicking the chat icon in the bottom right-hand corner of our site