My shipment shows cancelledUpdated 6 months ago

Typically, this happens before your order is shipped and the shipping labels are handed over to the carrier. The vendor is responsible for printing the labels, but if an error occurs with the package, such as an incorrect weight or service type, before it's received by the carrier, the vendor may need to cancel the label and create a new one.

To submit a claim on your behalf to the vendor, please contact us.

• Start a Chat by clicking the chat icon in the bottom-right corner
  • If you are using the chat feature, please click "No, I need more help".
• Please fill out our Help Request Form to submit a ticket
• Send us an email: 
  • Order Issues: [email protected]