Route Package Protection

Add Route at checkout to protect your package against loss, theft, and damage

What is Route Package Protection?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to of

How Does Route Package Protection Work?

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a

When Should I File a Claim with Route Package Protection?

Marked As Delivered (Stolen). Stuck In Transit (Lost). Damaged. All of Route’s policies are listed here

How Do I File a Claim for my Lost, Damaged, or Stolen Order with Route Package Protection?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need you

How Does Route Package Protection Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included. Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Ro

How can I track my order with Route Package Protection?

Once your order has been fulfilled by the vendor, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimat

What if My Order Arrives Damaged with Route Package Protection??

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in you

What if My Order Never Arrives or is Stolen with Route Package Protection?

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout. If your order has not arrived, please file a claim with Route here.

What are Route Package Protection Terms and Conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route Package Protection a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.