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Order Updates

As soon as the transaction is completed, your order begins processing. Please keep in mind that our vendors make every effort to ship as soon as possible so that customers receive their packages on time.

Can I change/cancel my order after it has been placed?

As soon as the transaction is completed, your order begins processing. Please keep in mind that our vendors make every effort to ship as soon as possible so that customers receive their packages on time. To accommodate any changes to your order, we k

Can I remove Route Package Protection Insurance from my order?

Our Route Package Protection Insurance is automatically added to your cart during checkout, and you can opt out if you do not want to protect your order. Please take a look at "What is Route?"

I Forgot To Apply My Discount Code

We understand that the system may occasionally be unpredictable, and as a result, you may miss out on the chance to enter the 10% discount code for your order. If this happens, please reach out to us by submitting a request form or clicking "No, I ne

What should I do if my billing address is incorrect when placing an order?

If you encounter an issue with the billing address, there is usually no need to worry about the processing of your transaction as long as the shipping address is accurate. If the billing and shipping addresses have been swapped, and your order is sti

How can I update the shipping address on my order if it is incorrect?

If you realize that your shipping address is incorrect shortly after placing your order, you may have a chance to update it, especially if the order is still unfulfilled. Please contact our customer service immediately to make the necessary changes.