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Can I remove Route Package Protection Insurance from my order?Updated 7 months ago

Our Route Package Protection Insurance is automatically added to your cart during checkout, and you can opt out if you do not want to protect your order. Please take a look at "What is Route?"

  • If you accidentally purchased Route and your package has not yet shipped, please contact us at [email protected].
    • If you are using the chat feature, please click "No, I need more help".
      • Please remember that our business hours are 9 a.m. to 8 p.m. EST.

  • If your order has already shipped, Route is already protecting the package, and we are unable to refund the shipping insurance fee.
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