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<div data-block="true" data-editor="eob5h" data-offset-key="4shuj-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="4shuj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="4shuj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Our platform operates exclusively online, and we provide a few options through which you can get in touch with us:</span></span></div></div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin: 16px 0px; padding: 0px;"><li data-block="true" data-editor="eob5h" data-offset-key="7gcvs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0;"><div data-offset-key="7gcvs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7gcvs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Please fill out our&#xA0;</span></span><a href="https://40boxes.gorgias.help/en-US/contact" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="7gcvs-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Help Request Form</span></span></a><span data-offset-key="7gcvs-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;to submit a ticket</span></span></div></li><li data-block="true" data-editor="eob5h" data-offset-key="7gcvs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0;"><div data-offset-key="7gcvs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7gcvs-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><strong>Start a Chat</strong> by clicking the chat icon in the bottom-right corner</span></span></div></li><li data-block="true" data-editor="eob5h" data-offset-key="7gcvs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; direction: ltr; list-style-type: disc; position: relative; margin-left: 1.5em; counter-reset: ol0 0;"><div data-offset-key="7gcvs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7gcvs-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Send us an email:<strong>&#xA0;</strong></span></span></div><ul><li><div data-offset-key="7gcvs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7gcvs-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><strong>Order Issues:&#xA0;</strong><a href="mailto:help@40boxes.com"><strong>help@40boxes.com</strong></a></span></span></div></li><li><div data-offset-key="7gcvs-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7gcvs-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><strong>Returns: <a href="mailto:Return@40boxes.com">Return@40boxes.com</a></strong></span></span><span data-offset-key="7gcvs-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><strong>&#xA0;</strong></span></span></div></li></ul></li></ul></div><div data-block="true" data-editor="eob5h" data-offset-key="f3sb7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="f3sb7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="f3sb7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Our business hours are from 9 a.m. to 8 p.m. EST.</span></span></div></div>

Our platform operates exclusively online, and we provide a few options through which you can get in touch with us:Please fill out our Help Request Form to submit a ticketStart a Chat by clicking the chat icon in the bottom-right cornerSend us an emai

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General Questions

What is 40 Boxes?

What is Shop Tam Fam?

Why does my Order Confirmation, Tracking, or Customer Service Inquiries come from help@40boxes.com?

How do I suggest products for consideration?

How do I sign up for emails or text alerts?

How can I contact someone?

How can I check all my orders placed?

How do I receive free shipping?

Can I ship to multiple locations?

How long will it take for my order to ship and arrive?

What shipping carriers do you use?

May I ship to a Post Office Box?

May I ship an order outside of the United States?

What is Route?

How Does Route Work?

When Should I File a Claim?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

How Does Route Process Refunds or Reorders?

Where Is My Order?

What if My Order Arrives Damaged?

What if My Order Never Arrives or is Stolen?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Package Protection

Fulfillment/Shipping Questions

How Do I Get A Discount Code?

I Forgot To Apply My Discount Code

I Receive A Discount Code And Is Not Working?

Discounts

What Is Shop Pay?

Check out with Shop Pay

Shop Pay Installments

Shop Pay Account Update

Shop Pay

Can I change/cancel my order after it has been placed?

Can I remove Route Package Protection Insurance from my order?

Order Updates

What is the return policy?

Can I exchange an item on my order?

When can I expect my return refund?

Do I need a return label for each brand on my order?

What if I don't have a printer?

Return Policy

No Movement On My Tracking?

Tracking States Delivered But It's Not Here?

Something Is Damaged?

Something Is Incorrect?

Something Is Missing?

What If Something Is Wrong?

Order & Returns Questions

How can I contact someone?Updated 2 months ago